Savannahs Reviews

Bought new ALAIA belt, the item came damaged with pure attempts to hide damage. The simply pained the damaged places with some paint. Unbelievable, tried to contact them, no reply as well as they still have not sent me the return label. I will report them to the bank and put the transaction as the fraud.

Couldn’t give no stars. After checking with Christian louboutin that these were a genuine stockist, I bought a pair. I wore them once for about 2 hours and they started wearing away inside. They weren’t prepared to help, offered no resolution. Currently working with PayPal to resolve. Do not buy from these crooks, should have trusted my gut feeling and avoided.

should have checked this site first before I order from them.
terrible service indeed.
they wont refund your money using anyway convenient for them.

0/10 would not recommend. they sent me scuffed louboutins and i was so excited to purchase my first pair since they were on sale. turns out CL stopped making them years ago and they are so old a CL SA couldn't recall what season they were from. only pro is i was able to return no problem.

DO NOT USE terrible customer service my item was apparently delivered 24th November, still to receive it though, I'm without my Xmas gift and money to replace it as they won't refund me £276 I have sent more than 20 emails and they don't care. Absolutely shocking service will never buy from them again.

Watch out. This company is located in Sweden (is a small private storefront), and they have terrible customer service. I placed an order that they randomly cancelled in the middle of the Holiday season - for no clear reason other than "security". They then proceeded to refund the order but kept $20 as some sort of transaction fee, while at the same time urging me to make another order using PayPal! The nerve! Beware!

Order approved then cancelled... I purchased shoes from Savannah's, my card was approved and charged. Then the following day, I received an email letting me know my order was cancelled due to a problem with my card and I will be refunded (the refund has yet to be posted and I am checking EVERY day).I called my bank and they let me know there is nothing wrong with my card. I reached out to Savannah's to ask why they cancelled my order and they told me 'one of the reasons' why my order was cancelled is because my card does not have 3D secure - something I had never heard from before. The other reasons are unknown. Very poor experience especially for a new upcoming brand. This is why I will keep giving my business to Saks and big players who know how to treat their loyal customers.

I bought a pair of shoes here which were defective. First I got the runaround, then finally: no, they wouldn't accept that the shoes were defective, even though they fell apart on the first wear. Will definitely never buy from here again, it's a lottery!

Does not accept returns of defective shoes. Bought a pair of Christian Louboutin sandals here for my girlfriend, cost 7.000kr (full price). After wearing them for 2 minutes the inner sole started falling off! Sent photos to the store: they replied asking me to send photos! So I sent more, and more (they wanted photos of every part of the shoe), after a week no reply, sent multiple reminders, and finally: no, the store refuses to accept a return and claimed that the damage was due to excessive wear, after 2 minutes use!

Stockholm's best shoe repair service were not able to repair the inner sole, they told me the shoe's defective.

I buy a LOT of shoes, but will never buy from Savannah's again, better to buy directly from the manufacturer. Otherwise you are throwing your money away, because if the shoe is defective, Savannah's sure won't take care of it.